How to fix Commvault Error Code: [68:74]

Commvault is a powerful data protection and management solution, but like any software, it is not immune to errors. One such issue that users often encounter is Error Code: [68:74]. This error can disrupt backup operations, causing delays and increasing the risk of data loss. Fortunately, there are several effective ways to diagnose and fix this issue.

Understanding Commvault Error Code: [68:74]

Before troubleshooting, it is critical to understand what Error Code: [68:74] signifies. In most cases, this error is linked to connectivity issues between the Commvault components or an unexpected failure in backup or restore operations. It can also be triggered by improper configurations or resource limitations on the system.

Common Causes of Error Code: [68:74]

Several factors can contribute to the occurrence of this error. Below are the most common causes:

• Network Connectivity Issues – Loss of connection between the client and the Commvault server may lead to failed backup operations.
• Insufficient Disk Space – If the storage location has run out of space, backups may fail with this error.
• Service Failures – The necessary Commvault services may not be running or could have stopped unexpectedly.
• Corrupt Index Cache – A corrupted index cache can prevent the software from properly tracking and managing backups.
• Configuration Issues – Incorrectly configured backup policies or mismatched versions of Commvault components can also contribute to this problem.

Steps to Fix Commvault Error Code: [68:74]

To resolve this issue, follow the steps outlined below carefully:

Step 1: Verify Network Connectivity

Ensuring a stable connection between the Commvault server and the client is crucial.

• Check if you can ping the Commvault server from the affected client.
• Use Telnet to verify that essential ports (such as 8400 and 8403) are open.
• Ensure there are no firewall or antivirus restrictions blocking Commvault communication.

Step 2: Check and Free Up Storage Space

If the disk storage is full, backup operations may fail with this error.

• Navigate to the storage location and check the available free space.
• If space is low, delete unnecessary files or expand storage capacity.
• Ensure that the backup job is set to use the correct storage policy.

Step 3: Restart Commvault Services

Restarting necessary services can quickly resolve temporary glitches.

• Open the Commvault Service Manager.
• Locate the CommServe, MediaAgent, and Client services.
• Restart these services and then retry the backup operation.

Step 4: Rebuild the Index Cache

A corrupted index cache can cause strange errors, including [68:74].

• Navigate to the Commvault index cache directory.
• Back up and then delete the existing index cache files.
• Restart Commvault services to allow automatic cache rebuilding.

Step 5: Verify Backup Configuration

Ensure that the backup policies and settings are correctly configured.

• Open the Commvault Admin Console and check the backup settings.
• Verify that the correct storage policy is assigned to the affected jobs.
• If necessary, reconfigure or recreate the backup job.

Step 6: Check System Logs for More Details

Commvault produces detailed logs that can help pinpoint the root cause of the issue.

• Navigate to the Commvault log files, typically found under C:\Program Files\Commvault\ContentStore\LogFiles.
• Open relevant logs such as CVFailover.log or JobManager.log to check for related errors.
• Look for specific error messages that provide further clues.

Final Thoughts

Error Code: [68:74] in Commvault can be frustrating, but with a systematic approach, it can be resolved efficiently. By following the troubleshooting steps outlined above, users can restore normal backup operations and prevent future occurrences. If the issue persists after these steps, consulting Commvault Support may be necessary for deeper troubleshooting.